The EGHS annual general meeting was again held via zoom webinar, due to COVID-19 restrictions.

Board Chair Nancy Panter thanked staff who have continued to provide outstanding care to patients, residents and consumers in trying times over the past 12 months.

"The pandemic has brought out the best in our staff, displaying commitment to the health and wellbeing of our community by finding innovative solutions to challenges and looking out for each other," she said.

"We've also experienced wonderful displays of community generosity and kindness to our staff and residents.

"I'd like to take this opportunity to thank my fellow Board members for their support over the last 12 months."

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Ms Panter said the 2019-2022 Strategic Plan was the board's key strategic document.

"The Strategic Plan Implementation Framework ensures our Strategic Plan remains dynamic, meaningful and achievable with defined and measurable actions for our staff and the board," she said.

Despite the uncertain times, Ms Panter said East Grampians Health Service had been busy with capital development projects.

"Each area is being upgraded and enhanced, bringing them up to first class standards where we can deliver safe quality care," she said.

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Ms Panter said the EGHS board understands that one of the biggest challenges the health service faces is a sustainable workforce that is knowledgeable, flexible and qualified to accommodate the health needs of our diverse community now, and into the future.

"We're confident that East Grampians Health Service will continue to provide a comprehensive health service that will focus on the needs of our community," she said.

Ms Panter said the Board was committed to ensuring the health service was providing safe services to the community.

"We look forward with interest to the next challenging year," she said.

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Ms Panter said in providing the very best care to consumers the board was supported by volunteers, auxiliary members and financial donors.

"Without them, we as a health service could not provide some of the additional facilities for our patients and residents.

"Our 150 volunteers, five auxiliaries and many external service groups make a significant contribution to help us achieve our goals. The contribution by so many is greatly appreciated.

"We look forward to welcoming auxiliaries and volunteers back into the service in 2022."

"Thank you for your dedication to the health service and thank you also to our community for your support."

In the past year East Grampians Health Service has made preparations for re-accreditation in 70 Lowe Street and Willaura Healthcare and is awaiting the visits from Assessors from the Aged Care Quality and Safety Commission, which have been delayed by COVID.

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