National Field Services, an independent research company, will conduct the survey during February and March.

Every year about 400 interviews are conducted over the phone among a representative sample of Ararat Rural City residents chosen at random.

In the 2019 survey, Ararat's figure represents a 12-point improvement on the 2018 result despite ranking low compared to the overall performance score for small rural councils, receiving a score of 49 compared to 58.

Council chief executive Tim Harrison said the calls would be made over a period of around three weeks, consisting of a series of questions around the performance of Council.

"Ararat Rural City Council uses the data from the survey to check its performance in a number of areas," he said.

READ MORE: Community Satisfaction Survey - Ararat results have been released

"The survey is designed to assess the performance of Council across a range of measures to identify ways to improve or provide more effective service delivery to residents. We take the survey results very seriously and we value the feedback we receive. We'd really appreciate the selected residents taking part and providing us their honest comments about their experience with us."

Dr Harrison said National Field Services assures all residents their details and individual responses are kept strictly confidential with only the overall results shared with the Council.

In 2019, Dr Harrison said Ararat's best improvements came in the overall direction of the council with a score of 55, up from 29 in 2018, and customer service score of 69, up from 56 in 2018.

Questions about the survey can be asked to 5355 0261.