The Australian Charter of Healthcare Rights describes the rights that consumers, or someone they care for, can expect when receiving healthcare.
These rights apply to all people in all places where healthcare is provided in Australia.
This includes public and private hospitals, day procedure services, general practice and other community health services.
In 2018 the Commission commenced a review of the Charter.
Over 1600 survey responses were received and eight workshops were held with consumers, health service staff and policy-makers.
The second edition reflects an increased focus on person-centred care and empowers consumers to take an active role in their healthcare.
The second edition reflects an increased focus on person-centred care and empowers consumers to take an active role in their healthcare
The second edition of the Charter outlines seven key rights:
- Give feedback
It also offers tips for safe healthcare - what you need to know for yourself, your family or someone you care for:
- Ask questions - you have the right to ask questions about your care.
- Find good information - not all information is reliable, ask your doctor for guidance.
- Understand the risks and benefits - find out about your tests and treatments before they happen.
- List all your medications - ask your doctor or pharmacist if you need more information about the medicines you are taking.
- Confirm details of your operation beforehand - ask to be told who will be doing your procedure and what will happen to you.
- Ask about your care after leaving hospital - ask for a written outline of your treatment and what should happen after you get home.
- Know your rights - you have a number of rights as a patient - read the guide at www.safetyandquality.gov.au/toptips to find out what they are.
- Understand privacy - your medical information is confidential - you can ask to see your medical record.
- Give feedback - feedback helps health professionals spot when improvements can be made.