Ararat Railway Station has suffered a considerable drop in customer satisfaction in the RACV’s ‘On Track’ survey.
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The station recorded a score of 8.1 out of 10 in 2015 but fell to 6.7 in 2017.
The only western Victoria regional station to fare worse in the survey was at Warrnambool, which dropped 2.28 points out of 10.
Ararat used to rank as the 13th best station in Victoria, according to the RACV’s survey, but is now ranked 87th.
RACV mobility advocacy manager Dave Jones said Ararat’s station needed more attention.
“Ararat station suffered one of the biggest drops in customer satisfaction in RACV’s On Track survey due to the infrequency of services as well as poor bus connections,” he said.
“It is clear to RACV that major improvements are required in order to rebuild confidence in this service.”
A V/Line spokesperson said Ararat station would benefit from pending updates to the rail line.
“V/Line welcomes the feedback from passengers who use Ararat line services and recognises that there is always room for improvement,” the spokesperson said.
“We are delivering more services than ever before on the Ararat line and the Regional Rail Revival includes $39 million for stage two of the Ballarat Line Upgrade, which will improve the reliability of Ararat trains and pave the way for more frequent services.
“V/Line and PTV will work together to use the feedback from the survey to inform future Ararat station coach connection improvements.”
V/Line welcomes feedback from passengers via its website, over the phone on 1800 800 007 or in writing.
More details can be found at https://www.vline.com.au/Contact-us.
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