V/line passenger rail services to and from Ararat largely unaffected by Melbourne Metro trains computer fault

All Metro trains have been stopped due to a computer fault.  Photo: Tim Young
All Metro trains have been stopped due to a computer fault. Photo: Tim Young

V/LINE services to and from Ararat have been mostly unaffected by a Melbourne Metro trains computer fault that has crippled the suburban network.

Metro Trains warned suburban service passengers at 4:30pm on Thursday that all lines would be disrupted and they should seek alternative transport.

There will be some delays as Southern Cross Station recovers from a signal fault.

“The Metro signal fault at Southern Cross has now been rectified. Services will resume with delays whilst we recover the network. Apologies,” V/line posted on twitter.

A V/Line spokeswoman said the regional services were unaffected.

“They’re on a different system,” she said.

V/Line’s website, like the Public Transport Victoria website and smartphone app, was down as of 5pm Thursday.

“We’re aware of it and we’re trying to fix it now,” the V/Line spokeswoman said. 

Metro Trains advised that people should seek alternative transport after the fault caused some trains to stop between stations.

"Our technicians are currently working to rectify the problem and we are working to have services moving soon," Metro Trains said in a tweet. 

Commuters who are stuck inside trains are being told not to force the doors open. 

There have also been reports of boom gates being stuck down in some areas, including Murrumbeena and Fairfield.

Uber users are currently being hit with surcharges of 3.5x to travel from Southern Cross.

Metro Trains spokeswoman Sammie Black said the delays were due to a computer system error which is impacting the entire network and had brought all trains to a standstill.

She said she did not know when the fault would be fixed and it was unknown when trains would be running again.  

"We are urging all commuters to take alternative routes," she said.

"The error in our system has brought all trains to a complete stop.

"We know this is frustrating and that it is peak hour time, but our crews are working to fix this issues as soon as possible."

-With Tom Cowie and Melissa Cunningham


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