+60d ago

Customer Service Supervisor

Hays


Base pay $85k - $90k
Permanent Standard/Business Hours
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Full job description

Your new company
Located in Matraville, an exciting opportunity presents for a talented Customer Service Representative. Established in 1957 and proudly Australian owned, this company is a leading wholesale distributor of non-food restaurant and hotel supplies. The extensive product range comprises leading brands and expands across cutlery, crockery, glassware, barware, kitchenware, table service, equipment, disposables and janitorial supplies.

Your new role

    • Responsible for leading a six-person team
    • Manage the distribution of workload amongst all team members
    • Oversite of all web, email, phone orders and card payments
    • Liaising with purchasing, goods inwards and dispatch as required
    • Provide a high level of sales support to the Account Management team
    • Provide service excellence in all facets of the position
    • Seek to streamline and enhance internal procedures where appropriate
    • Preparation of customer quotes as needed
    • Process contract pricing and order forms for customers as per sales team instructions
    • Effective diligence ensuring all returns / credits / open orders and backorders are timely actioned by team members

What you'll need to succeed

  • Prior experience in a similar office-based supervisory position
  • Excellent communication skills and ability to motivate, inspire and train others
  • Leads by example and happy to dive into detail
  • Computer adept and familiar with Excel
  • Professional telephone manner and able to handle customer queries
  • Ability to work in a team environment
  • Willingness to learn

What you'll get in return

  • $85,000 + super
  • Autonomous roles
  • Supportive and collaborate environment, great culture
  • Thorough induction program and training
  • Matraville location – 25 mins to CBD, onsite free parking
  • Established, stable and thriving business with huge Key Accounts across Australia

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2652320

Pay comparison
Market average based on all Customer Services Supervisor jobs in Sydney NSW
Above avg. range
$85k - $90k
Market average
$69k
$69k
Market average
$60k
$83k
This job pays above average

Job details
Date posted
1 Jun 2022
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Above avg.
$85k - $90k
Work type
Permanent
Job mode
Standard/Business Hours

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