+60d ago

Client Service Officer

Hays


Base pay $31/hr
Permanent Temporary Standard business hours
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Full job description

Your new company
Recruiting for a NSW government department who require multiple Client Service Officers in South West Sydney until September 2022 with possibility of further extensions. This role will be predominately working form home however, you will be required to go into the office 1 day per month.

Your new role

  • Must be comfortable to deal with sensitive, complex matters appropriately and confidentially.
  • Responds to phone enquiries from clients and members of the public and provides accurate and appropriate information, products and services, as well as those offered by key stakeholders, to enhance client awareness of services and products which meet their immediate and complex needs.
  • Maintains call records, system entries and client/service databases in line with record management guidelines to ensure that information is accurate and up to date.
  • Answer inbound calls
  • Undertakes outbound calls to clients to facilitate the completion of specialised and ad-hoc projects including client wellbeing checks.
  • Business needs will indicate the distribution of above mentioned skill

What you'll need to succeed
Contact Centre Candidates from a government background is highly desirable.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to pauline.olayvar@hays.com.au or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2637590


Skills
CONTACT CENTRE
OUTBOUND CALLS
Pay comparison
Market average based on all Client Services Officer jobs in Sydney NSW
Base pay range
$31/hr
Market average
$35/hr
$35/hr
Market average
$27/hr
$51/hr

Job details
Date posted
14 Apr 2022
Category
Customer Service & Call Centre
Occupation
Administration Assistants
Base pay
$31/hr
Contract type
Permanent
Work type
Temporary
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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