Call Centre Operators - PARRAMATTA

Your new company
Fantastic opportunity to join a Government department which will see you on the front line for all customer enquiries. This Parramatta-based department is looking for multiple client service officers to resolve a high volume of inbound and outbound calls.

Your new role
As a Customer Service Officer this role will require you to:

• Provide a high-level quality of customer service daily as the first point of contact for general enquiries for this business unit
• Resolve a high-volume of inbound and outbound calls in a courteous, accurate and efficient matter, handling complaints where necessary
• Provide clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly, undertaking administrative work as required to support high quality service delivery

What you'll need to succeed
To be successful for this position you should:

• Be based in close proximity to the Parramatta office and be able to commit to the ENTIRE rotating roster 7am – 7pm, Mon – Fri (7 hours per day / 35 hours per week)
• Ideally have previous experience working within a contact centre or in a phone-based customer service role
• An ability to hit the ground running in a fast-paced environment
• Be a confident multi-tasker and have a committed approach to customer satisfaction
• Possess strong written and verbal communication skills
• Candidates MUST be available at short notice and be able to provide two references and successfully complete a Police Check.

What you'll get in return
On offer to you is a customer service role with a reputable Parramatta-based government department. You would be offered a pay rate of $30.75 per hour + super. In return you will be rostered 7 hours per day / 35 hours per week / 5 days per week between 7am and 7pm, Monday – Friday. You will be based in a vibrant and supportive team. Please note this contract is estimated to commence on the 22nd February – 30th June 2022, with potential for extension. Applicants MUST be available at short notice.

What you need to do now
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered.

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