Ararat Rural City Council said would like to inform residents that from February 5, for the period of up to three weeks, their households might receive a call from an independent market research agency, National Field Services.

“They have been commissioned to conduct a community satisfaction survey on behalf of the council,” a council statement said.

“Similar surveys will be undertaken across Victorian councils in the coming months.

“The survey has been designed to assess the performance of Ararat Rural City Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.”

The survey will involve telephone interviews performed among a representative sample of residents.

Ararat Rural City said it appreciated residents taking the time to assist the council with their valuable feedback.

“Please be assured that your details and individual responses are confidential,” a council statement said.

“Only the overall results are shared with Ararat Rural City Council.

“If you have any questions, please don’t hesitate to contact Ararat Rural City Council Customer Service on 5355 0200.”